Privacy Policy

1. Who We Are

SocialGradeUp ("we", "us", "our") is a digital marketing agency based in Dharwad, India. We operate the website socialgradeup.in and offer services including web design, branding, social media management, video editing and digital marketing.

If you have any questions about this policy, contact us at socialgradeup@gmail.com.

2. Information We Collect

We may collect the following information when you use our website or contact us:

• Contact information — name, email address, phone number
• Enquiry details — the service you're interested in and the message you send
• Usage data — pages visited, time spent, device type and browser (collected via analytics tools)
• Cookies — small files stored on your device to improve your browsing experience

We do not collect sensitive personal data such as financial information, government IDs or health data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you requested
• Send you relevant updates, offers or course information (only with your consent)
• Improve our website and services based on how visitors use them
• Comply with legal obligations

We do not sell, rent or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We use the following third-party tools that may collect data independently:

• WhatsApp (Meta) — when you contact us via WhatsApp, their privacy policy applies
• Google Analytics — we may use this to understand site traffic (anonymised)
• Google Fonts & Font Awesome — these CDNs may log requests from your browser
• Instagram — links to our Instagram page are governed by Meta's privacy policy

We encourage you to review the privacy policies of these services independently.

5. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors use the site

You can disable cookies in your browser settings at any time, though some features of the site may not work as intended.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian law. Contact and enquiry data is typically retained for up to 2 years unless you request deletion earlier.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights

Under applicable Indian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at socialgradeup@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us